Unitel, Angola's largest mobile operator, picks Comverse voice services

Details: Category: Revenue & Billing; 17 March 2009; 15921 views

Unitel SA will be rolling out Comverse's Voice HUB to drive revenues from Visual Voicemail and unanswered phone calls from a current customer database of 4.5 million...

Unitel SA will be rolling out Comverse's Voice HUB to drive revenues from Visual Voicemail and unanswered phone calls from a current customer database of 4.5 million.

Unitel SA, Angola's largest mobile operator, has launched Comverse Voice HUB, a single platform for all voice applications that is claimed to introduce innovative services and new revenue opportunities. The Comverse Voice HUB makes the most of voice traffic with a single-platform approach that views each call in totality, with revenue opportunities at three key points: the pre-call, call, and post-call periods.

"The rapid expansion of our customer base requires new capabilities and services," said Amilcar Safeca, CEO of Unitel SA, which has more than 4.5 million subscribers. "Partnering with a results-oriented market leader like Comverse enables us to offer our users the best and most advanced services." For instance, Unitel SA users will now receive Visual Voicemail, which enhances the traditional voicemail experience. All voicemail messages are displayed in an inbox, whose email-like interface provides such key information as date, time, length of message, caller number and identity, when available. Users can scan the messages, click to hear new and previously heard messages in any order, and then reply, forward, or save messages.

Users will also receive text notification - known as Who Called - every time they miss a call while their phone is unreachable (turned off, out of service range) and can return those calls with a single click. In addition, callers trying to contact unreachable parties will now receive text notification - known as Notify Me - as soon as the party becomes available and can click to connect. This eliminates the need for repeat dialling. Who Called and Notify Me are key elements in Comverse's Call Completion offering.

"Comverse Voice HUB is a single platform supporting multiple services, designed to increase revenues and reduce costs," said Urban Gillstrom, President, Global Sales at Comverse, which enables value-added messaging and content services, converged billing, active customer management and IP communications.
Voice HUB's unified platform architecture benefits operators with lower expenses from reuse of major components and from centralised operation, maintenance and provisioning.

* Unitel SA launched its GSM services in April 2001 and now covers all 18 provinces of Angola and over 100 municipalities. Last year the company started introducing innovative new services based on 3G network, high speed data services HSDPA.

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