Mobile Finance

MobileMoney Fintech conducts compliance checks on MoMo agents

MobileMoney Fintech conducts compliance checks on MoMo agents

MTN Ghana's independent mobile payments firm MobileMoney Fintech announced on Thursday that it has temporarily restricted some MoMo agent accounts as it conducts checks to ensure agents comply with guidelines and regulatory requirements.

MobileMoney Fintech said that MoMo agents with minor infractions will receive a warning, while those with moderate breaches will have their accounts suspended.

Agents found to have committed serious regulatory or policy breaches will be kicked off the platform permanently.

MobileMoney Fintech said it has contacted all affected agents, and in some cases has lifted restrictions on accounts while its investigations continue.

The company said the clampdown is part of ongoing efforts to maintain platform security and meet regulatory requirements.

“These measures are intended to protect customers, safeguard the MoMo Agents platform, and maintain trust across the agent network,” MobileMoney Fintech said in a statement.

MTN Ghana moved to spin off MobileMoney Fintech in June 2025 to comply with Ghana’s Payment Systems and Services Act, 2019, under which telcos must operate financial services through separate legal entities. The structural separation was officially completed at the end of last month.

MTN Group has also spun off its MoMo operations in Uganda and Nigeria.



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