Amdocs addresses operators’ roaming relationships

Details: Vaughan O'Grady; Category: Revenue & Billing; 03 March 2026; 5698 views

Amdocs, a provider of software and services to communications and media companies, has announced at MWC26 the launch of a new offering designed to help service providers reclaim the roaming relationship and monetise the fast-growing global travel connectivity market.

The Amdocs eSIM Traveler Solution solution enables communications service providers (CSPs) to offer instant, branded eSIM data plans for international travellers – directly through their own digital channels – allowing them to counter the rapid rise of travel eSIM aggregators and keep customers within a trusted, end-to-end experience.

As eSIM adoption reaches critical mass, Amdocs points out, traveller behaviour is rapidly shifting towards pre-arrival connectivity. According to global technology market research firm Counterpoint Research, by 2030 more than 82% of international trips are expected to include a pre-arrival roaming services purchase. At the same time, nearly 38% of travellers are projected to bypass their home CSP entirely, opting for third-party eSIM aggregators – putting traditional roaming revenues and long-standing customer relationships at risk.

The Amdocs eSIM Traveler Solution aims to reverse this trend. Built on the Amdocs eSIM Cloud, a global ecosystem spanning more than 40 CSP partners and hundreds of Amdocs customers worldwide, the solution enables service providers to offer localised, competitively priced data plans with superior customer experience. As a result, the home CSP retains the primary ‘buy-bill-support’ relationship, even while customers are abroad.

It also promises zero-touch activation, unified billing, and trusted support (customer care remains with the home carrier), along with simple activation and management of multiple devices and family members from a single account.