Nokia adds AI analytics to Turkcell’s fixed line operations

Details: John Tanner; Category: Service Management; 20 March 2026; 12810 views

Nokia announced on Thursday it has successfully completed a project with Turkcell that leverages AI analytics to enable a data-driven and proactive management approach to its fixed network operations.

Under the project – which was first launched in early 2025 – Turkcell has deployed a large-scale fixed network analytics system from Nokia that processes service-quality data, collected hourly, for an estimated 15 million smart and connected devices.

Nokia said the system reduces the risk of faults and outages by bringing performance and experience monitoring to near real-time levels. It also increases customer satisfaction by enabling faster and more accurate intervention.

Through AI-driven automation, potential issues are detected before they impact customers, allowing Turkcell to strengthen service continuity while also making its operational processes more efficient.

“Our objective is to ensure home connectivity is both stable and of the highest standard. This approach prevents our customers from losing time with support calls and ensures a frictionless experience,” said Prof. Dr. V. Çağrı Güngör, CTO at Turkcell, in a joint statement. “Ultimately, this strong infrastructure and high satisfaction level, provide a solid foundation for the innovative services we are set to deliver.”

John Harrington, EVP and head of Europe at Nokia, said its AI-powered fixed network analytics solution is built on a cloud-native architecture to ensure scalability, resilience and future readiness, which also paves the way for the next generation of autonomous and cognitive network operations for Turkcell.

“AI-driven analytics are increasingly shaping how fixed networks are planned and operated,” said Harrington in a statement. “This level of insight supports the earlier identification of network issues, more accurate prioritization, and smoother day-to-day operations while enabling automation to be introduced in a structured way, aligned with how networks evolve over time.”